Frequently asked questions

Shipping Times

Free Tracked shipping is available on orders over £60.00! These are estimated shipping times for Skittlesketch Fufilled items after they have been dispatched. As they are only estimated times, the delivery may vary during certain times of the year or under other circumstances. We cannot be held responsible for delays due to postal services. We are not liable for any lost mail if sent with Standard shipping. United Kingdom Standard Shipping (Sent First Class) - 1 to 3 Working Days Tracked Shipping (Signed for) - Next Working Day Europe Standard Shipping (Standard International) - 7-14 Working Days Tracked Shipping (Signed For) - 5-7 Working Days USA Standard Shipping (Standard International) - Up to 42 Days Tracked Shipping (Signed For) - 5-7 Working Days Rest if the World Standard Shipping (Standard International) - Up to 42 Days Tracked Shipping (Signed For) - 5-14 Working Days For items that are being printed and sent by a third company (see fulfilment at the top of each item) please message for a more precise time frame. Delays can happen due to global circumstances and the new rules regarding Brexit, so please bare that in mind when ordering!

Cancellations & Returns

I accept returns on custom items e.g. Custom Pet Stickers To return items; - contact me within 14 days of delivery. - ship items back within 30 days of delivery. - buyers are responsible for return shipping costs. -if the item is not returned in its original condition, the buyer is responsible for any loss in value. To cancel an order: - request a cancellation within 24 hours of purchase. Cancellations & returns are not accepted for digitally sold items. We are not liable for any lost mail sent with standard shipping

Customs & Import Tax

Buyers are responsible for any customs and import taxes and VAT that may apply, now including the EU. I'm not responsible for delays due to customs.

Process and Timing of custom orders

Drawing and creating your order will take a few days, the estimated waiting time will be at the top of every product page! After your order is drawn it is sent to you through email just to check you're happy with it before printing! You can ask me to make minor changes to your portrait (I am unable to redraw an entire portrait under the changes) just to make sure you're extra happy with it! Please keep an eye on your emails (and spam just incase!) as the longer you take to respond, the longer it will take for it to reach you as I do not send them out without confirmation that you are happy with it. After confirming you are happy with your custom order it will be printed which can take an extra couple of days, normally between 2-5 days. You'll recieve a confirmation email once it's on it's way to you! Remember to upgrade to tracking if you would like it with you faster & tracked, you can see all that infomation above in the shipping section! Need your order quicker!? No problem! Add a Fast Pass to your order to be drawn first!